Last updated: October 2026. This policy explains what information OccaServe handles and how it is used when you use the platform.
OccaServe ("we," "our," or "us") is a technology platform that helps customers connect with independent caterers. This policy describes the information handled through OccaServe and how it is used to operate the platform. Caterers are independent service providers and may separately handle information they receive to fulfill a booking.
Depending on the account and features you use, this may include your name, email address, mobile number, date of birth, address, profile photo, account role, login credentials or social sign-in identifiers, and notification preferences. Caterer accounts may also include business details, service listings, payout information, and documents used to review a caterer's application.
We handle booking and event details such as event date, venue, guest count, selected services, messages, reviews, agreements, and booking status. Contact-form inquiries and messages or files shared through platform features are also handled by OccaServe.
When verification is required or requested, information may include government ID details and images, selfies, extracted verification details, verification results, and related fraud-prevention information. For payments, we may handle amounts, payment methods and references, payout details, and receipts or other proof of payment uploaded through the platform.
The platform may process an IP address when it is recorded for identity checks, account security, or acceptance of booking terms. If you choose a location-based search, your browser may use your location to find nearby caterers.
To create and manage accounts, display caterer services, facilitate customer inquiries and bookings, support communications between customers and caterers, and send relevant service updates.
To review caterer applications, perform identity or payment-proof checks where those features are used, protect accounts, investigate suspected fraud, and help resolve booking disputes.
To record booking charges, payment status, receipts, and caterer payouts, and to support payment processing through the payment method selected for a transaction.
To respond to inquiries, troubleshoot issues, maintain platform operations, and meet applicable legal or record-keeping obligations.
When a customer makes or discusses a booking, relevant contact and event details are made available to the customer and caterer involved so they can respond to the inquiry and arrange the service. Information submitted for identity checks is handled separately for verification and is not part of a public caterer listing.
Depending on the feature, information may be processed by providers that support file storage, email or SMS delivery, social sign-in, or automated review of identity documents or payment receipts. Google Gemini may be used for automated document or receipt review when enabled. Those providers handle information under their own terms and privacy notices.
Caterer profiles, service listings, portfolio content, and reviews may be visible to visitors as presented on the platform. Do not include private information in content you choose to publish.
Information may be disclosed where required by applicable law or valid legal process, or where reasonably necessary to protect users, the platform, or the rights and safety of others.
Account, booking, communication, verification, and payment records are stored or processed using the systems that operate OccaServe and its enabled service providers. Uploaded documents and images may be stored using the platform's configured file-storage service.
We keep information for as long as it is needed to operate the account and platform features, complete bookings, address disputes, maintain business records, and meet legal obligations. Account closure or an archive request does not necessarily remove records that must be retained for these purposes.
OccaServe applies safeguards intended to protect information, but no online service or transmission method can be guaranteed completely secure.
Subject to applicable law and verification of your identity, you may ask about or request access to, correction of, or deletion/blocking of your personal information, or object to or limit certain processing. Some information may need to be retained where a legal or legitimate record-keeping reason applies. You may also withdraw consent where processing is based on consent, subject to legal or contractual limits.
Send privacy-related requests to the OccaServe email below. Please describe your request and provide enough information for us to identify the relevant account; do not send passwords or unnecessary identity documents by email. You may also raise a concern with the National Privacy Commission of the Philippines.
For questions about this Privacy Policy or a request concerning your personal information, contact OccaServe at: