Last updated: February 2026. We are committed to protecting your personal information and your right to privacy.
OccaServe ("we," "our," or "us") operates the OccaServe platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using OccaServe, you agree to the collection and use of information in accordance with this policy.
When you register, we collect your name, email address, mobile number, and address. Caterers additionally provide business information, certifications, government-issued IDs, and bank account details for payouts.
We automatically collect information your browser sends when you visit our platform, including your IP address, browser type, pages visited, and timestamps.
Payment details are collected and processed by our third-party provider, PayMongo. OccaServe does not store credit card numbers or sensitive financial data.
We store messages sent between customers and caterers on our platform to provide customer support and resolve disputes.
To facilitate bookings, process payments, send confirmations, and provide customer support.
To verify your identity, manage your account, and process caterer applications and KYC verification.
To send booking updates, promotional offers (if opted in), and important service announcements.
To analyze usage patterns, improve our platform features, and detect fraud or security issues.
When you book a caterer, your name, contact details, and event information are shared with that caterer to fulfill your booking.
We share data with PayMongo (payments), email service providers, and analytics tools, all bound by confidentiality agreements.
We may disclose information if required by Philippine law or in response to valid legal process.
OccaServe does not sell, trade, or rent your personal information to third parties for marketing purposes.
We use industry-standard encryption (TLS/HTTPS), secure password hashing, and access controls to protect your data.
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations.
In the event of a data breach affecting your information, we will notify you within 72 hours as required by the Data Privacy Act of 2012.
You may request a copy of your personal data held by us at any time.
You may update or correct your personal information through your account settings or by contacting us.
You may request deletion of your account and associated data. Note that some data may be retained for legal compliance.
You may opt out of marketing communications at any time by clicking 'Unsubscribe' in any email or updating your notification preferences.
For questions or concerns about this Privacy Policy or your personal data, please contact: