Find answers to common questions about using OccaServe. Can't find what you need? Contact our team.
Browse the caterer cards on the home page, search by caterer or offering, or choose an event category. Open a caterer's profile to review their packages, services, and business information.
Choose an offering from a caterer's profile and follow the on-screen booking steps. Depending on the booking, you may need to provide event details, review and sign an agreement, and submit payment. Check your Customer Dashboard for booking updates.
Use the messaging options available from the caterer's profile or your booking to discuss your requirements with that caterer. Availability of custom requests depends on the caterer.
Sign in and open your Customer Dashboard or My Bookings to review your booking details and current status.
Review the agreement and the caterer's cancellation terms for your booking. Contact the caterer through OccaServe messages to discuss a change or cancellation. If you need platform assistance, use the Contact Us form on the home page.
Available methods depend on the caterer's configured payment options. The payment step shows the methods and instructions for your booking. These may include GCash, Maya, bank transfer, or cash paid to the caterer.
Review the amount and payment plan shown in your booking. For bookings with an agreement, the caterer sets the available deposit options; any remaining balance and its due date are shown in the booking details.
If your selected payment method requires proof, follow the instructions on the payment step and upload the requested receipt or screenshot. Check your booking for payment status or any request to re-upload proof.
Refunds and cancellations are governed by the terms in your booking agreement and the caterer's stated policies. Review those terms and contact the caterer about your booking. For platform assistance, use the Contact Us form.
Choose the caterer registration option, complete the account and business details, and submit the requested information and documents. Verify your email using the code sent to your registered address. Caterer accounts are subject to platform review before approval.
Sign in with your registered account and check the status shown in your Caterer Dashboard or approval page. Review timing can vary; OccaServe does not promise a fixed approval period.
Payment methods and instructions are configured for your business and shown to customers during checkout. Customers pay using the method selected for their booking. Check your Caterer Dashboard for payment records and any applicable platform fees.
Use your Caterer Dashboard to manage the business information and offerings available in your account, including packages, menus, services, and availability.
Use the Contact Us form on the home page and include your business name and the email address registered to your caterer account.
Check that you are using the email address and password registered to your account. If you forgot your password, choose 'Forgot password?' on the login form and follow the instructions sent to your email.
Check your inbox and spam or junk folder, and make sure you entered the correct email address. On the verification screen, use the option to request another code if it is available. If you still need help, contact us through the home page form.
Check your internet connection and reload the page. If the problem continues, contact us through the home page form and include what you were trying to do and any error message you saw.